GULABI DORI EXCHANGE POLICY
Want to request an Exchange/ Return for your product? Click Here
Exchange/ Return Policy
We offer an easy exchange for product that is unused/ unwashed/ unaltered and with original tags and invoice, within 10-DAYS from the date of delivery. You may exchange with another size or style using your store credit which is valid for 1 year.
Please do check the product description on the website before placing your order. The actual colour of product may vary compared to what you see on your electronic screen due to respective screen colour/ resolution. Let's not think of an irregular print or weave as a defect! That's the hallmark & beauty of a handblock product. All our products undergo multi-level Quality Checks.
Timeline for processing Exchange/ Returns
(a) Once you have made the request (Click Here) please allow us 3 to 4 working days to arrange the reverse pickup. Please return all invoices/ tags along with the product.
(b) After the product comes back to our warehouse (usually takes 4 to 7 working days but taking a bit longer due to COVID lockdowns) it undergoes Quality Checks.
(c) Your exchange order/ store credit will then be processed. The entire process takes around 10-12 working days.
Order can only be cancelled if it has not been shipped from our end. For order cancellations please email us on firstname.lastname@example.org immediately after placing the order.
All duties/ taxes/ shipping charges on international orders are to be borne by the customer. We do not offer any exchange or returns on international shipment. All international orders undergo additional layer of QC and in an unlikely event of you receiving a damaged product or for any delivery related queries please immediately reach out to us at email@example.com.
By purchasing from us you confirm to have understood and agree to adhere to our policies.